Six Small Communication Shifts

This week I've been thinking about communication.

More specifically, the small language choices that make a big difference in how people receive us.

Whether you're leading a team, communicating with clients, or sending an internal email, your words matter.

Over the years, I've developed a few habits that I consistently come back to.

1. Use "we" instead of "I."

If you're representing a team or a company, shift from "I" language to "we" language.

"We wanted to share..."
"We are excited to announce..."

It creates alignment and reinforces that you're part of something bigger than yourself.

2. Pay attention to "ing" words.

Words ending in "ing" can sometimes make communication feel passive or directive.

By removing the "ing" and choosing more action-oriented language, your communication becomes clearer and more collaborative.

3. Be intentional with exclamation points.

No one is that excited about every sentence.

Exclamation points lose their impact when they're everywhere.

Use them sparingly.

4. Organize information into categories.

People process information differently.

The more you can group information into sections, bullets, or clear categories, the easier it is for someone to understand and take action.

5. Eliminate "I just wanted to..."

You didn't "just" want to.

This email informs.
This email provides.
This email shares.

Removing minimizing language strengthens your message.

6. End with action.

Avoid throwaway sentences like:

"Let me know what you think."
"I hope you like it."

Instead, ask yourself:

What do I actually need from this person?

Give them a clear next step.

Communication isn't about sounding smarter.

It's about being clearer.

And often, the smallest changes have the biggest impact.